Privacy Policy
TaxiWIS, Taxi Wis, and Taxi Wisconsin privacy policy for reservations, online booking, SMS messages, phone calls, payment processing, recordings, safety monitoring, and transportation service records.
TaxiWIS Privacy Policy
Effective Date: May 14, 2026. By using the TaxiWIS website, booking system, phone service, SMS service, payment links, reservation tools, or transportation service, the customer agrees to this Privacy Policy.
Information We Collect
- TaxiWIS may collect customer name, phone number, email address, pickup address, drop-off address, ride date, ride time, passenger count, luggage details, and service notes.
- TaxiWIS may collect flight details, hotel information, special pickup instructions, reservation history, quote history, and customer communication records.
- TaxiWIS may collect phone calls, SMS messages, emails, online form submissions, booking-system activity, IP address, browser information, and device information.
Reservation & Booking Data
- Reservation information is used to review service availability, confirm trips, dispatch drivers, verify customer details, provide updates, and document transportation service.
- Incorrect pickup details, wrong addresses, wrong dates, wrong times, or incomplete customer information may affect service, pricing, cancellation, or refund eligibility.
- TaxiWIS may retain booking records for business, payment, tax, insurance, safety, fraud-prevention, and legal purposes.
Payment Information
- TaxiWIS may use third-party payment processors, booking platforms, invoice systems, card processors, or affiliate systems to process payments.
- TaxiWIS may receive payment status, transaction amount, invoice status, card type, last four digits, payment confirmation, authorization status, and dispute information.
- TaxiWIS does not intend to store full credit card numbers directly on the website.
- Third-party payment providers may have their own privacy policies, security rules, refund rules, and processing terms.
How Information Is Used
- TaxiWIS may use customer information to provide transportation service, confirm reservations, process payments, send updates, dispatch drivers, and verify identity.
- Information may be used to prevent fraud, fight chargebacks, resolve disputes, return lost items, protect drivers and passengers, and enforce company terms.
- Information may be used for safety documentation, legal compliance, insurance records, business records, and customer-service communication.
SMS Text Messaging Privacy, Opt-In & Opt-Out
TaxiWIS, Taxi Wis, and Taxi Wisconsin may use SMS text messaging for reservation updates, payment authorization, pickup details, driver communication, booking changes, cancellation notices, customer verification, and service-related transportation messages.
SMS Opt-In Consent
- By submitting an online reservation, requesting a ride, providing a phone number, texting TaxiWIS, calling dispatch, replying to a booking message, or providing payment information, the customer consents to receive service-related SMS text messages.
- SMS messages may include reservation confirmation, pickup instructions, driver updates, payment links, payment authorization, cancellation notices, quote updates, identity verification, trip changes, and customer-service communication.
- SMS consent is used for transportation service communication only.
SMS Opt-Out Instructions
- Customers may opt out of SMS messages by replying STOP to a text message from TaxiWIS or the connected booking system.
- After opting out, the customer may no longer receive text updates, payment links, booking confirmations, driver messages, or reservation reminders by SMS.
- Opting out may prevent TaxiWIS from completing or confirming a reservation if SMS communication is required for payment authorization, identity verification, pickup coordination, or driver contact.
Effect of Opting Out
- Replying STOP may trigger the TaxiWIS communication system or AI-assisted phone system to block the customer’s phone number from future SMS messages.
- In some cases, opting out may also limit phone or dispatch communication from that number if the communication platform links voice and text services together.
- If SMS communication is blocked, the customer may be required to contact TaxiWIS by email, website form, or another approved communication method.
SMS Help, Rates & Data Use
- Customers may reply HELP when available for assistance with SMS communication.
- Message and data rates may apply depending on the customer’s mobile carrier plan.
- TaxiWIS may store SMS communications as part of reservation history, payment authorization, customer-service documentation, safety records, fraud prevention, chargeback defense, and legal compliance.
- SMS information is not sold to advertisers.
Recording, Safety Monitoring & AI Systems
TaxiWIS may record or monitor communications and transportation service activity for safety, verification, fraud prevention, dispute resolution, and legal documentation.
Call, Text & Communication Recording
- TaxiWIS may record phone calls, text messages, emails, online communications, booking messages, and service-related conversations.
- Recorded communication may be used for dispatch accuracy, customer-service records, fraud prevention, payment disputes, chargeback defense, safety review, and legal compliance.
- Customers should assume all service-related communication may be recorded or stored.
Vehicle Recording & Cameras
- Vehicles may use audio recording, video recording, dash cameras, body cameras, AI recording glasses, or other safety-monitoring systems.
- These systems may record passengers, drivers, conversations, vehicle surroundings, pickup locations, drop-off locations, and safety incidents.
- Entry into the vehicle may constitute consent to safety recording where allowed by law.
AI-Assisted Monitoring
- TaxiWIS may use AI-assisted tools to help review calls, messages, threats, harassment, fraud patterns, abusive conduct, fake bookings, and safety concerns.
- AI systems may help identify threats, harassment, fraud, chargeback risk, abusive language, suspicious reservation activity, and repeated misuse of service.
- AI tools may assist staff, but TaxiWIS may also review records manually.
Threats, Safety & Law Enforcement
- TaxiWIS may disclose recordings, messages, customer information, trip details, payment records, or incident reports to law enforcement when necessary.
- This may include threats, harassment, violence, fraud, theft of services, unsafe conduct, chargeback fraud, accidents, or legal requests.
- Information may be shared with law enforcement in Wisconsin, Minnesota, or another applicable jurisdiction.
Information Sharing, Third Parties & Website Data
TaxiWIS may share limited information when needed for transportation service, payment processing, safety, fraud prevention, legal compliance, or business operations.
Who Information May Be Shared With
- Information may be shared with drivers, dispatch staff, booking platforms, payment processors, insurance providers, attorneys, collection agencies, law enforcement, courts, and government agencies.
- Information may also be shared with technology providers, website hosting providers, SMS providers, phone providers, fraud-prevention services, and third-party affiliates involved in the ride.
- TaxiWIS does not sell customer personal information to advertisers.
Third-Party Platforms
- TaxiWIS may use third-party websites, booking systems, payment processors, map tools, communication platforms, phone systems, SMS systems, and reservation providers.
- Third-party providers may have their own privacy policies, data practices, security rules, cancellation rules, refund rules, and payment terms.
- TaxiWIS is not responsible for the privacy practices or data handling of third-party providers.
Website Data & Cookies
- TaxiWIS may collect website activity data through cookies, analytics tools, security tools, website forms, server logs, advertising pixels, tracking scripts, or similar technology.
- Website data may include pages visited, device type, browser type, IP address, referral source, time on page, form activity, general IP-based location, and booking-page activity.
- This information helps improve website performance, detect abuse, prevent spam, and understand customer demand.
Data Retention
- TaxiWIS may retain customer information as long as needed for transportation records, payment records, tax records, insurance documentation, legal compliance, fraud prevention, dispute resolution, chargeback defense, safety documentation, and business operations.
- Certain records may be kept longer when needed for legal, tax, insurance, safety, or security reasons.
- Approved privacy requests may be limited when information must be retained for lawful business reasons.
Security, Customer Rights & Policy Updates
TaxiWIS uses reasonable business practices to protect customer information and may update this Privacy Policy as business operations, technology, legal requirements, or service providers change.
Security
- TaxiWIS uses reasonable business practices to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.
- No website, payment system, phone system, SMS system, booking platform, or internet-based service can be guaranteed completely secure.
- Customers should avoid sending sensitive information by unsecured methods unless requested through an approved payment or booking channel.
Customer Privacy Requests
- Customers may contact TaxiWIS to request access, correction, or deletion of certain personal information.
- TaxiWIS may deny or limit a request when information must be retained for legal, tax, insurance, payment, fraud-prevention, safety, chargeback, or business-record purposes.
- Customers are responsible for providing accurate contact, pickup, payment, and reservation information when using TaxiWIS services.
Children’s Privacy
- TaxiWIS does not knowingly collect personal information from children under 13 without appropriate consent.
- Transportation requests involving minors must be submitted by a parent, guardian, school, agency, or authorized adult where required.
- TaxiWIS may require adult authorization for transportation involving minors.
Policy Changes
- TaxiWIS may update this Privacy Policy at any time.
- The updated version may be posted on the website with a new effective date.
- Continued use of TaxiWIS services after updates are posted means the customer accepts the updated Privacy Policy.
Privacy policy agreement.
By using TaxiWIS, Taxi Wis, or Taxi Wisconsin services, the customer agrees that information may be collected, used, stored, recorded, shared, and retained as described in this Privacy Policy.